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[quote=”Bastard” post=2554]Koliko treba da ova klada verificira račun da se može raditi isplata ?

ja jos uvijek cekam verifikaciju, a zatrazio sam prije 3 dana…. valjda ce ubrzo[/quote]

da, u zadnje vrijeme im malo duže treba
kad se pošalje email na španjolski suport sistem vraća email sadržaja:

Muchas gracias por su e-mail.

Permítanos informarle que, debido al volumen de trabajo ocasionado por la reciente entrada al mercado español, la respuesta a su consulta puede tardar más de lo que nos gustaría, por lo que apelamos amablemente a su paciencia y comprensión.

Rogamos disculpe las molestias ocasionadas.

Što bi značilo da su zatrpani upitima španjolaca i da se na odgovor treba malo duže sačekati. trebalo bi biti sve ok

Sve jedno im posalji mejl pa ces znati razlog.. To sto se tiče zatvaranja neaktivnih racuna to nije novina, rade to i druge klade. A meni su npr svi gb-si i partybetss jos uvijek otvoreni a ne igram bas na njima..

Evo danas odgovorili…
ništa konkretno…

Dear Mr xxx,

Thank you for your e-mail. We would like to apologise for the delay in responding to your query.

We regret to inform you that the decision has been taken to indefinitely close your account.

Below you will find the relevant extracts from our Terms and Conditions. You can also find these on our homepage under “Help” > “Legal Matters” > “General Terms and Conditions” or under the following links:

https://help.bwin.es/en/general-information/legal-matters/general-terms-and-conditions/general#Fraudulent_Activities_and_Prohibited_Tra

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14. FRAUDULENT ACTIVITIES, PROHIBITED TRANSACTIONS AND FAILED DEPOSITS

We have a zero tolerance policy towards inappropriate play and fraudulent activity. If, in Our sole determination, You are found to have cheated or attempted to defraud Us and/or the Group or any other user of any of the Services in any way, including but not limited to game manipulation or payment fraud, manipulation of the multi-currency facilities, betting on all possible outcomes of a game or event or if We suspect You of fraudulent payment, including use of stolen credit cards, or any other fraudulent activity (including but not limited to any chargeback or other reversal of a payment) or prohibited transaction (including but not limited to money laundering) or if Your deposits failed to be honoured by Your bank for any reason, We reserve the right to suspend and/or close Your Account and recover bad debts using whichever method may lawfully be available to Us including, but not limited to, (i) debiting the amount owed by You from Your Account; and (ii) instructing third party collections agencies to collect the debt.(…)
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https://help.bwin.es/en/general-information/legal-matters/general-terms-and-conditions/general#Forfeiture_and_Account_Closure

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17. FORFEITURE & ACCOUNT CLOSURE
17.1
WE RESERVE THE RIGHT, IN OUR UNFETTERED DISCRETION AND IN RELATION TO YOUR ACCOUNT, ANY RELATED ESP (as that term is defined at clause 8) ACCOUNT, ANY ACCOUNTS YOU MAY HAVE WITH OTHER SITES AND/OR CASINOS AND/OR SERVICES OWNED OR OPERATED BY OR ON BEHALF OF THE GROUP AND, IN THE CASE OF YOUR USE OF THE GAMING SERVICES, ANY SERVICES THAT SHARE THE SHARED GAME/TABLE PLATFORM, TO TERMINATE THESE AGREEMENTS, WITHHOLD YOUR ACCOUNT BALANCE, SUSPEND YOUR ACCOUNT, AND RECOVER FROM SUCH ACCOUNT THE AMOUNT OF ANY AFFECTED PAY-OUTS, BONUSES AND WINNINGS IF:

17.1.1
You are in material breach of any of these Agreements;

17.1.2
We become aware that You have used or attempted to use the Services for the purposes of fraud, collusion (including in relation to charge-backs) or unlawful or improper activity (including without limitation, any manipulation of the multi-currency facilities);

17.1.3
We become aware that You have played at any other online gaming site or services and are suspected of fraud, collusion (including in relation to charge-backs) or unlawful or improper activity;

17.1.4
You have ‘charged back’ or denied any of the purchases or deposits that You made to Your Account; or

17.1.5
You become bankrupt or analogous proceedings occur anywhere in the world.
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We apologise for any inconvenience this decision may cause. Please do not hesitate to contact us if you have any further queries.

Kind regards,

Your bwin Spain customer service team

Koliko novaca imas tamo? Da li ce ti vratiti depozit?? Piši opet

Koliko novaca imas tamo? Da li ce ti vratiti depozit?? Piši opet

nemam tamo novac. Regao sam se i odma poslao sken osobne…

Evo moja iskustva: Regao sam se,napravio uvjete za 3 dana,napravio upload osobne,drugi dan verificirali,tražio isplatu, cjela za cca 12 sati,tako isto i moj frend. E sad mi drugi frend rekao da se regao,napravio upload ali već 5 dana nema nikakvog odgovora,napravio je uvjete,ima oko 100€ tamo ali ne može isplatit.

Evo moja iskustva: Regao sam se,napravio uvjete za 3 dana,napravio upload osobne,drugi dan verificirali,tražio isplatu, cjela za cca 12 sati,tako isto i moj frend. E sad mi drugi frend rekao da se regao,napravio upload ali već 5 dana nema nikakvog odgovora,napravio je uvjete,ima oko 100€ tamo ali ne može isplatit.

ne može isplatiti jer mu račun nije verificiran je tako?
znam za slučaj u kojem je majstor 7 puta radio upload doka i 2 puta je poslao dokumente emailom a oni uporno (2x) šalju email “follow these steps to verify your account” i nikakav odgovor…račun još uvijek nije verificiran – 7 dana. Vjerujem da imaju puno upita

Imam isti problem, šalju mi već treći put isti mejl, iako sam odmah po otvaranju računa poslao sken lične karte.. I tako već 7 dana, a isti slučaj je i sa Gamebookers-om…

ostaolo mi još 20 dana do zaključavanja računa :blush:

Da li je netko uspio verificirat račun? poslao sam već brdo emailova i uplodao sam desetak puta i nema odgovora..ništa
slao sam mejlove na tri email adrese

ostaolo mi još 20 dana do zaključavanja računa :blush:

Da li je netko uspio verificirat račun? poslao sam već brdo emailova i uplodao sam desetak puta i nema odgovora..ništa
slao sam mejlove na tri email adrese

Ja danas dobio mail od njih da mi je uspjesno verificiran racun. Poslao u subotu dokumente i poslao u srijedu ponovo i danas napokon potvrdili da je sve ok.

Prijatelju mi isto danas verificirali racun, a on je poslao dokumente u ponedjeljak.

Nadam se da ce i tebi brzo verificirati racun.

nakon otvaranja računa i uplate nisam dobio bonus iako mi je stalno pisalo da uplatim za bonus, poslao sam email, ali još nema odg!